Laser Cut Bespoke Stationery

Terms and Conditions

PAPER BRIDE TERMS AND CONDITIONS

  1. Introduction

These terms and conditions apply to the use of the website, paperbride.co.uk (the “Website”) or orders which may be placed by other method, including but not exclusive to by email, phone and in writing. You confirm that you have read these terms and conditions and agree to adhere to them in their entirety when visiting our website at paperbride.co.uk or by placing an order through The Paper Bride. Please refrain from using the Website or from placing an order if you do not agree to these terms and conditions.

These terms and conditions apply to all our orders and are not subject to any other contractual terms defined by you, the buyer/customer, unless agreed specifically in writing by both parties. By placing your order, you are accepting that these are the terms and conditions under which the sale is bound and you agree to adhere to them.

We may update or vary our terms and conditions from time to time, so check for periodic changes.

 

1.1. TRADING DETAILS

When you order with us through this website, you are contracting with The Paper Bride, a business based in Northern Ireland. Please note, the law of Northern Ireland will apply to this contract.

Email address: paperbrideonline@gmail.com

Telephone number: +44 28305 70770

 

  1. HIRE ORDER

Orders can be placed online, by email or in writing.

2.1 ‘Hire goods’ include all goods hired from Paper Bride, including but not exclusive to projectors, projector screens, digital displays, interactive displays and stands, wedding stationery, wedding hire items and wedding websites.

2.1.1 Hire goods are available for a range of venues and locations. Please ensure the goods requested are for the correct venue. Paper Bride will not accept responsibility for orders placed, where the goods hired are not suitable for the location or environment.

 

 

 

2.2 DELIVERY

2.2.1 Hire goods can be collected or delivered. Please contact Paper Bride for associated costs and for delivery arrangements. Please see 3.2 for full delivery terms and conditions.

2.2.2 Hire goods are the responsibility of the person, company or organisation they have been hired to. The ‘buyers’ responsibility starts from the time of dispatch or collection and finished at the time of collection or return of the goods in the specified return manner.

2.2.3 All hire good must be returned in the same condition they were delivered. All hire goods must be operated in the conditions they were intended for and must not be exposed to conditions, elements or environments they are not intended to be used in. It is the responsibility of the user (‘buyer’) to ensure the hire goods are used appropriately at all times. If the buyer or user has any doubt about what conditions or environments the goods should be used in, it is Paper Brides strong recommendation that the hire goods should not be used and professional advice should be sought to ensure the hire goods correct use and operation.

2.2.4. It is the responsibility of the user or ‘buyer’ to ensure they have the correct insurance for the use of the hire goods on which premises, land or other they are to be or are operated on. This may include but is not limited to the correct public liability for use of the ‘hire goods’ at their intended place if use or place of storage. The user or buyer agrees not to use the hired goods if there is any risk of harm to themselves, the public, property or other.

2.2.5 It is the responsibility of the user or buyer to ensure the hire goods are installed, if installation is required, monitored and operated by a qualified professional and that all reasonable safety checks are carried out prior to the installation, transport, storage or use of any hire goods. The user or buyer accepts that all relevant health and safety checks and all risk assessments are carried out for all hire goods. The user or buyer agrees that hire goods will not be used if the relevant checks and safety procedures are not followed.

2.2.6 It is the responsibility of the user or buyer to ensure that they have all legal checks carried out and all legal requirements met, prior to the hire of, during the transport of, during the use of and at all other times the good are in the procession of the user or buyer. Paper Bride Design accepts no responsibility for the incorrect use of, illegal use of or irresponsible use of any goods which have been hired to the user or buyer.

2.2.7 It is the responsibility of the user or buyer to ensure they have the full rights to any content broadcast, streamed, displayed, projected or other, while using any hire goods. Paper Bride accepts no responsibility for the incorrect or other use of any content on any of its hired goods.

2.2.8 The user or buyer agree to pay for the repair or full replacement within 7 days of the return of any hire goods, for any damage, loss or stolen hire goods. As previously stated all hire goods must be returned in full working order, in the condition they were given. If goods are not returned on time at the agreed date and to the agreed location, late charges may be applied which will be charged per day until the goods are returned or an agreement for their replacement has been made in writing by the management of Paper Bride. Late charges will be at the daily rate for the item plus any additional expenses and administrative fees incurred as a result of the late return of goods.

2.2.9 The user or buyer of any hired goods from Paper Bride accepts full responsibility and liability for all goods used while in their procession. They also accept all the terms of the hire agreement as listed in these terms and conditions and will ensure that Paper Bride Design is not held responsible or liable for any actions or other from the use of or other, of any hire goods in their procession.

 

  1. PRINT ORDERING

Orders can be placed online, by email, by telephone, in person, in writing or by reasonable means.

3.1 PRINTING AND ARTWORK

3.1.1 Proofs

We will print your artwork as you supply it. We do not proof read artwork, nor do we check artwork for accuracy, date validity or expiration. Soft copy proofs will be emailed to you if requested. Hard copy samples may be requested and will incur an additional charge. The option to select ‘No proof required’ is also available online or can be communicated directly to us. For components of orders lessor in value than £500, they may be sent directly to print. If proofs are supplied, it is the sole responsibility of the customer to review all proofs carefully. We will not be held liable for any mistakes in artwork, once the proof has been approved. We will not be held liable for any mistakes in artwork, for orders sent directly to print.

Please note, we do not accept responsibility for incorrectly supplied email addresses, which may result in a delay in soft copy proofs being sent to you.

3.1.2 Colour Variations

We print to standard ink densities in a ‘ganged up’ format as standard. Variations in printing can exist. We will not be held responsible for any variations in colour, either from previous products supplied by us or from work provided from a third party. Also note that variations may exist due to the nature of the paper or lamination chosen. We aim to meet industry standards, but please be aware that due to the printing processes involved, colour variations greater than 10% may occur. Due to the handmade nature and hand finishing of many of our products, variations may exist within batches. Please note, we do not hold samples of previous work.

For uncoated stocks, while an attractive solution since they can be visually appealing, have an inherent limitation in performance. Dot gain may increase making a slightly darker image, and the paper does not retain the ink to the same degree as a coated stock; heavy ink may take an increased period to dry and some amount of setting-off may occur between pages during finishing and after completion of the finished product. We will work to minimise these issues, but we cannot guarantee the performance of these papers if we provide reasonable care in producing the final product.

3.1.3 CMYK and ‘Spot’ Colours

Artwork must be supplied to us in a press-ready PDF (font embedded) format, in CMYK with a minimum 300dpi resolution. We process jobs in CMYK format as standard. We cannot take responsibility for colour reproduction of RGB files, or files supplied outside of the specifications given. Any ‘spot’ colours will be converted to CMYK as standard. If a specific ‘spot’ colour is required, this must be specified at the time of ordering and will attract an additional fee

3.1.4 Bleed

There should be a 3mm bleed around the finished artwork or images supplied to the Paper Bride for printing. We will not be held liable for errors generated due to insufficient bleed.

3.1.5 Alignment

In order to finish and/or align your job professionally, we may need to trim jobs during the finishing process. We will proceed with a trim if the finished job dimension is altered by less than 1%. However, if the finished job needs to be altered by more than 1%, we will contact you for approval to proceed.

3.1.6 Stationery

We may not supply proofs for stationery as stated in 3.1.1 above. Please ensure the accuracy of all information sent to The Paper Bride. The supplied artwork will proceed to print. If a sample is required, please email paperbrideonline@gmail.com where an additional fee may be applied to your order. If a non-standard size is required, please email paperbrideonline@gmail.com where an additional fee may be applied to your order.

3.1.7 Folds

When paper and card is folded, there can be a small amount of ‘cracking’ along the spine and it might be less noticeable on lighter stocks. This is normal for folded paper and card. However, if the job requires that a solid colour is printed along the fold, the impact of the cracking can be amplified. Therefore, we recommend that, in the case of solid folded colours, a lamination should be used. Similarly, Spot UV will crack when folded or creased. We are not liable for ‘cracking’, particularly if the paper and card is unlaminated.

3.1.8 Booklets

Booklets should be supplied in a PDF as portrait, single paged. They should NOT be created as spreads with registrations marks. If a landscape booklet is required, please email paperbrideonline@gmail.com for a specific price.

3.1.9 If there are inherent design flaws, we will NOT be held liable for the resultant flawed product. Our standard prices reflect our production performance ONLY. We do NOT provide design review as standard, nor do we check for design feasibility. If design review is required, it will attract an additional cost, which must be agreed in writing by both parties before the order is placed.

 

 

 

 

3.2 DELIVERY

3.2.1 Delivery Dates

We will make every reasonable effort to meet our scheduled ship dates. However, there are times, in a production environment, that we may be unable to meet our scheduled ship date. Therefore, our shipping dates are estimates, not guarantees. We do not accept responsibility for missed ship dates. We do not accept responsibility for loss suffered due to missed ship dates.

3.2.2 Turnaround Time (TAT)

Turnaround Time (TAT) starts from the date of APPROVAL of artwork and ends at the date of DISPATCH from Paper Bride. It is measured in working days. The turnaround time is provided as a guide only. The cut-off for TAT is 10am. Please note, all deliveries weighing in excess of 300kgs will take at least 48 hours to ship as standard.

3.2.3 Late Expedited Deliveries

Where it has been agreed that an expedited order has failed to meet the agreed service level, we may refund the expedite fee.

3.2.4 Couriers

We use reputable courier companies to ship jobs. However, we will not be held liable for failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.

3.2.5 Failure to Deliver

When your job is dispatched from Paper Bride, a tracking service may be available depending on the goods shipped and the delivery method chosen. If the delivery attempt fails, the goods are returned to us. You will be charged the cost of all re-delivery attempts.

3.2.6 Please note for pallet deliveries only:

Pallet deliveries will provide the pallet to the destination. The end recipient will need to have facilities to receive this type of delivery. If a delivery is refused for any reason, the additional costs of redelivery will be charged to the client.

3.3 Any modification to a job instructed by a client to any member of Paper Bride staff, or agreed by any member of Paper Bride staff, whether in regard to the content of a job, or the performance of a job, will be on a best efforts basis and will not change the terms of the agreement reached when the job is placed. A modification that will change the contractual basis of an order, can be agreed with a manager of Paper Bride and will state explicitly which standard contractual terms are modified by agreement.

 

 

  1. CLAIMS

4.1 Notification Period.

Any complaints arising from damaged, missing or short shipped orders, should be reported to us within 2 working days of receipt of the goods. Any claims arising after this period will be rejected.

4.2 Damaged/Incorrect Goods

Goods MUST be returned to us in order that we may consider a refund or a reprint. The proof of delivery document MUST be signed as ‘damaged product’ at the time of delivery.

4.3 Quantity Variation

We have fulfilled our contract with you if we have shipped between 95% and 105% of your ordered quantity. Should a shortage be agreed, the rate will be reimbursed at the pro-rated contract rate.

  1. LIABILITY

5.1 Liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods, except in such cases which cause death, injury or damage to personal property.

5.2 We are not responsible for any financial loss suffered by you, including loss of earnings or expenses incurred by you.

5.3 We will not accept responsibility for resold products that are deemed inferior by the end-user, when the product has been printed within standard ink densities, reasonably tolerated within the print industry and in line with the terms and conditions above.

 

  1. ACCOUNTS

6.1 Payment Terms

Orders must be prepaid at the time of ordering, unless we have expressly agreed an account with you. Payment shall be made in full, compliant with the terms of the agreed account. We reserve the right to review and/or remove accounts at any time.

6.2 Interest

We reserve the right to charge 8% interest per annum on all overdue accounts.

6.3 Legal Fees

All legal and administrative fees, including Statutory Demand fees will be charged to your account, in the event of administering overdue accounts and/or the issuing of legal proceedings in the collection of overdue accounts

 

6.4 Discounts

Discounts are made with the strict understanding that accounts must be settled within the terms of the account. We reserve the right to invoice for said discounts, should you operate your account outside of the agreed terms.

6.5 Supply of customer information

Customer guidelines are provided on the supply of all guest lists, stationery information, order of service text and relevant information (stated here as the ‘information’) for the completion of orders. Customers must supply all information in the format requested by the Paper Bride, using the appropriate templates as supplied. Additional charges will be incurred to cover any additional design expenses if information is not provided in the format or template requested. Due to the production schedules set by the Paper Bride, all information required to complete the orders must be received, and approved if required, no less than 4 clear weeks (based on the standard working week, Monday to Friday 9 – 5pm) before the due shipping date and earlier depending on the goods ordered. It is the responsibility of the customer to ensure all information is provided in the format and by the time and date required. Due to the nature of the production process the Paper Bride can not guarantee orders will be completed for due shipping dates if information is supplied after the required time and date or in the incorrect format. Paper Bride may not be able to fully produce orders where information or approval is supplied in the wrong format or after the required time and date. Where orders cannot be completed in part or in full by the due shipping date due to information being received from the customer in the wrong format or after the required time and date, the order will be required to be paid in full to ensure all expenses and material costs incurred by the Paper Bride are fully covered.

 

  1. Cancellations and Refunds

7.1 To cancel an order, you must email paperbrideonline@gmail.com requesting a cancellation. Cancellation is subject to the following:

7.1.1 All orders are commenced on receipt of order confirmation or the deposit, depending on the goods requested. If the job has been approved or placed and subsequently cancelled, production may have commenced or it may have been completed. Due to the handmade design process all deposits are non-refundable and you will be charged for the full order if the goods have been made. Please note if a deposit has been made for hire items, due to the high demand for many of the Paper Brides bespoke items and subsequent administrative fees the deposit is non-refundable. For certain items a 100% deposit is required which is non-refundable.

7.1.2 Where no fault exists on the part of Paper Bride and a cancellation has been requested, where a refund has been agreed by Paper Bride, it will be refunded less 10% credit card and administrative fees.

7.1.3 A cancellation fee may be charged where the job is cancelled at the client’s request, this fee will be £25 for GBP accounts and €30 for Euro accounts, and covers the administrative costs in cancelling the job and refunding the payment.

7.2 We reserve the right to reprint OR grant a refund OR grant a future credit to rectify defective work as we so choose.

7.3 We reserve the right to provide a remedy for any defective work provided by us either by reprinting or refinishing or in such a way as we deem appropriate and shall not be liable to refund. If you unilaterally choose to have work re-done by a third party without specific agreement by us you automatically revoked your right to any remedy from us. We will not be held liable for such rework and the debt to us will remain valid.

7.4 We reserve the right to credit your account if we deem a refund should be made. The refund will be processed in the form chosen by the Paper Bride.

7.5 We reserve the right to offer to replace your job and you must accept such an offer unless you can show clear cause for refusing to do so, which must be accepted at the discretion of the management of the Paper Bride.

7.6 All decisions in respect of client queries or disputes will be made by the management of the Paper Bride and all decisions are final and not open to review in line with the terms and conditions listed above.